PRIVACY POLICY
Effective Date: February 20, 2026
This Privacy Policy describes how Soham Healing Synergy collects, uses, stores, processes and protects your personal information when you access or use our website https://sohamhealingsynergy.com, any related mobile application, and all services offered through the platform including Firelight Ritual service, ebooks, self learning courses, consultations, distance healing therapy, and blog content collectively referred to as the Platform.
By accessing or using the Platform, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information such as your name, email address, phone number, billing details, and any information voluntarily submitted during consultation bookings or healing sessions.
Payment Information processed through secure third party payment gateways. We do not store your full card details.
Account Information including login credentials and purchase history.
Communication Data including emails, messages, support requests, or feedback submitted to us.
Technical Information such as IP address, browser type, device information and usage data collected through cookies and analytics tools.
Sensitive Information voluntarily shared by you during consultation or healing sessions. Such information is treated with strict confidentiality.
2. How We Use Your Information
Your information is used for:
Providing and delivering services including Firelight ritual booking, ebooks, courses, consultations, and healing sessions
Processing payments and generating invoices
Responding to inquiries and customer support requests
Sending service updates, transactional emails, and important notifications
Improving website functionality and user experience
Complying with legal and regulatory obligations
We do not sell or rent your personal information to third parties.
3. Legal Basis for Processing
We process your personal data based on:
Your consent
Performance of contractual obligations
Compliance with legal requirements
Legitimate business interests such as improving our services and protecting platform security
4. Data Sharing and Third Parties
We may share information with:
Payment gateway providers for secure transaction processing
Hosting and technology service providers
Email service providers for communication
Legal or regulatory authorities if required by law
All third party partners are obligated to maintain confidentiality and data protection standards.
5. Data Security
We implement reasonable technical and organisational security measures to protect your information from unauthorised access, misuse, alteration, or disclosure. However, no method of internet transmission is completely secure and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
7. Your Rights
Subject to applicable laws including the Digital Personal Data Protection Act of India, you may have the right to:
Access your personal data
Request correction or deletion
Withdraw consent
Request restriction of processing
Lodge a complaint with relevant authorities
Requests may be submitted through our official contact details mentioned on the Platform.
8. Cookies and Tracking Technologies
The Platform may use cookies and similar technologies to enhance user experience, analyse traffic, and improve services. You may choose to disable cookies through your browser settings, though some features may not function properly.
9. Confidentiality of Healing and Consultation Information
Any personal or spiritual information voluntarily shared during consultation or distance healing sessions is treated as confidential. However, healing outcomes vary from person to person and no medical, psychological, or guaranteed results are promised.
Our services offer spiritual wellness support, healing guidance and educational content. They are complementary practices and are not intended to replace professional medical, psychiatric, or therapeutic treatment.
Continue all prescribed medications and do not discontinue without consulting your doctor. We do not diagnose or treat medical conditions, we provide only self-healing educational tools. Results vary by individual and require consistent practice, time and patience. Chronic conditions may need longer, dedicated effort.
10. Children’s Privacy
The Platform is not intended for individuals under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Platform constitutes acceptance of the revised policy.
12. Contact Information
For any questions, concerns, or data related requests, you may contact:
Soham Healing Synergy
Website: https://sohamhealingsynergy.com
Email: healwithshs6678@gmail.com
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